Support & Help Channels

Last updated: January 6, 2026

We’re here to make sure you get the most out of FINNY. Below are the different ways you can get support, learn best practices, and connect with our team.

📚 1. Knowledge Base (Self-Service)

  • Browse our Knowledge Base for step-by-step guides, FAQs, and troubleshooting.

  • Updated regularly with new features, walkthroughs, and best practices.

💬 2. Email Support

  • Contact our team at support@finny.com.

  • Typical response time: within 24 hours (Mon–Fri).

  • Include screenshots or campaign names to help us resolve your issue faster.

🎥 3. Video Tutorials & Office Hours

  • Access on-demand video tutorials for walkthroughs of key features.

  • Join weekly Office Hours to:

    • See new features in action.

    • Ask live questions.

    • Learn best practices from other advisors.

  • Registration link here.

  • Join bi-weekly Marketing Expert Office Hours to:

    • Learn best practices for campaigns

    • Observe new trends in the industry

  • Registration link here.

🛠 4. In-App Resources

  • Use the Resource tab in FINNY to find tips, recordings, and quick guides.

  • Watch short tutorials without leaving the platform.

🤝 5. Customer Success Team

  • For enterprise accounts, your Customer Success Manager (CSM) can provide:

    • Personalized onboarding.

    • Campaign reviews.

    • Team training sessions.

🔒 6. Security & Compliance Questions

  • For data privacy, security, or compliance-related concerns, reach out to: