Setup Password Reset

If you're not receiving password reset emails, follow these steps to regain access to your account:

1. When requesting a password reset at https://app.finny.com/forgot-password, ensure you enter your email address in all lowercase letters. Then check your spam/junk folder for emails from notification@finnyai.com

2. If you still don't see the reset email, contact support to verify the correct email address associated with your account

3. If your corporate email security is blocking the reset emails, support can temporarily change your login email to a personal email address (like Gmail)

4. Complete the password reset process using the temporary email address

5. Once reset is complete, support will update your login email back to your original corporate email address

6. Alternatively, support can generate new login credentials for you directly if the email blocking issue persists

Usage

Corporate email security systems often block automated emails from external services. If you work for a large organization, this is the most common cause of missing password reset emails. The temporary email workaround allows you to bypass these security restrictions while maintaining access to your account with your corporate email address.

When contacting support, be sure to mention that you've already checked your spam folder and specify your corporate email domain, as this helps support identify potential email delivery issues more quickly.